Refund Policy

At fnacc.shop, we are committed to offering you high-quality digital products and exceptional service. By making a purchase on our website, you agree to the terms and conditions detailed below. Our refund policy is in line with UK consumer law to ensure a fair and transparent process for all parties.

Eligibility for Refunds on Digital Products

Refunds are available under the following conditions:

Non-Delivery of Order: If you do not receive your digital product as promised, you are entitled to a full refund.
Defective Product: If the digital product delivered is defective or not as described, you are eligible for a refund.

Non-Refundable Situations for Digital Products

Refunds will not be issued under the following circumstances:

Change of Mind: If you change your mind or no longer want the product.
Product Preference: If you are dissatisfied with the product due to personal preference.
Activated Digital Products: Once a digital product has been downloaded or accessed, it cannot be refunded due to the nature of digital goods.

Quality Assurance

At fnacc.shop, we thoroughly verify all digital products before delivering them to our customers to ensure they are fully functional and meet the advertised specifications. This reduces the likelihood of receiving a faulty product.

By purchasing from fnacc.shop, you acknowledge and accept our refund policy. If you have any questions or concerns, please contact our customer support team for assistance.

Key Points to Align with UK Law

Right to Refund: UK consumers have the right to a refund for faulty digital goods or if the goods are not as described. This is in accordance with the Consumer Rights Act 2015.

Exceptions: The Consumer Contracts Regulations 2013 specify that digital content, once accessed or downloaded, is non-refundable if the consumer has begun the download or streaming and has acknowledged that they will lose their right to cancel.

For more details, please visit the UK government website on consumer rights.